{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Delivery across Ireland: free on orders of {{ site.currencySymbol }}{{ site.delivery.freeThreshold }} or more; a flat {{ site.currencySymbol }}{{ site.delivery.fee }} delivery charge applies under {{ site.currencySymbol }}{{ site.delivery.freeThreshold }}. Orders are handled in 24 to 48 hours and then arrive in 5 to 7 days, tracked.",
    "content": "Shipping & Delivery Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Where we deliver We deliver right across Ireland, including Dublin, Cork, Limerick, Galway, Waterford, Drogheda, Dundalk, Swords, Bray, Navan. We can also deliver to other countries at the same delivery charges; delivery outside Ireland takes longer, as set out below. What delivery costs Delivery is free on orders of €50 or more. Below that, a flat €22 delivery charge applies. Free delivery is based on your goods total after any discount code. The charge is shown in your cart before you pay, so nothing is added at the last step. Express delivery Express delivery is an option you can pick in your cart. It costs a flat €22 for the whole order, and that charge applies even when your order already qualifies for free delivery. We do not publish a separate, faster delivery estimate for express delivery: the timing below applies to every order. If you need an order by a particular date, email us before you buy and we will tell you honestly whether it is achievable. How long it takes We handle and pack your order within 24 to 48 hours. Delivery across Ireland then takes 5 to 7 days, and delivery to other countries takes 7 to 10 days. Delivery time varies by location. Tracking You will receive an email with a tracking number once your order has shipped. We only receive the tracking code once the parcel has been sent, so there is nothing to send you before then. You can follow the parcel on our order tracking page. Separate packages For logistical reasons, items in the same purchase may be sent in separate packages and may arrive on different days. If part of your order has arrived and you are unsure about the rest, email us and we will check it for you. If your order does not arrive Tell us straight away at theteam@customersupport.care with your order number and we will sort it out. How we handle orders that go missing or arrive damaged is set out on our Refunds & Returns page. Questions before you order If you have any other questions about delivery, email us at theteam@customersupport.care and we will do our best to assist.",
    "url": "https://flyscreendoor.irish/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Irish and EU law give 14 days from delivery to cancel an online order; this shop gives 15 days from delivery on the same terms. The customer pays the return postage and the refund includes the standard delivery charge; nothing else is deducted. Faulty, damaged or incorrect orders are put right at our cost. Orders can be cancelled free of charge until they ship.",
    "content": "Refunds & Returns Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Thank you for shopping on our website. If you are not completely happy with your purchase, we are here to help. Cancelling before your order ships You can cancel any order free of charge until it ships. Orders are handled within 24 to 48 hours of ordering, so if your order has been paid and you need to change or cancel it, email us within 12 hours at theteam@customersupport.care with your order number. Once the packing and shipping process has started, the order can no longer be stopped, but you can still cancel under the 15 days below once it arrives. If we cancel your order ourselves, for example because an item is unavailable, you get a full refund. 15 days from delivery to change your mind Irish and EU law give you 14 days from the day your order is delivered to cancel an online purchase, without giving a reason. That right comes from the Consumer Rights Act 2022, which gives effect in Ireland to the EU Consumer Rights Directive (2011/83/EU). We give you 15 days from delivery, one day more than the law requires, on the same terms. If your order arrives in more than one parcel, the days run from the day the last parcel arrives. Every screen door, curtain door, swatter, fan and repair kit on this website is a standard stock item, so the whole range is covered. It does not matter why you are sending it back: a better price found, a change of mind, a poor fit, an item you no longer need or the wrong item ordered are all fine. How to cancel and send goods back Tell us within 15 days of delivery. Email theteam@customersupport.care with your order number and the items you are sending back. You can use the cancellation form at the bottom of this page, but you do not have to. Send the goods back within 14 days of telling us, to the warehouse your package was sent from. We will reply with the address; our administration address is not a returns address. Keep your receipt, order confirmation or other proof that you bought from this website. We cannot accept returns of purchases made from third-party retailers. Please send the goods back in their original packaging if you still have it, packed so they arrive undamaged. You are free to open and check the goods, as you would in a shop. If they have been used or handled more than that, we can reduce the refund by the loss in value. You pay the cost of sending the goods back when you change your mind. Refunds Your refund covers the price you paid for the goods and the standard delivery charge on your order. If you chose express delivery on an order that would otherwise have had free delivery, that extra charge is not refunded. Nothing is charged for handling, restocking or cancelling. We process your refund within 24 to 48 hours of receiving the goods back, and always within 14 days of the day you told us you were cancelling. We can wait until the goods reach us, or until you show us proof that you have sent them, whichever comes first. The refund goes back the way you paid, to your card or your PayPal account, or we can hold it as credit against a future order if you ask us to. Card providers and PayPal usually take a few more working days to show it on your statement. Faulty, damaged or incorrect items This applies to everything we sell, separately from the 15 days above, and nothing on this page limits it. Under the Consumer Rights Act 2022, the goods we sell you must match their description, be fit for their purpose and be of the quality you can reasonably expect. If they are not, you are entitled to have them repaired or replaced, and in some cases to a price reduction or a full refund. Within 30 days of delivery you can reject faulty goods outright for a full refund. We pay the cost of returning faulty goods. Damaged items or missing parts. If a product arrives damaged or with parts missing, please tell us straight away. Incorrect item sent. If you receive a product that is different from what you ordered, please tell us straight away. Order not received. If your order does not arrive, please tell us straight away. Email theteam@customersupport.care with your order number. A photograph of the item and the packaging helps us take it up with the courier and speeds things along, but it is not a condition of your rights. Putting it right costs you nothing. Cancellation form You can copy this form into an email if you find it useful. Any clear statement that you are cancelling works just as well. To: Screen Door Company (Caruso Consulting Co Ltd), N Wall Quay, North Dock, Dublin, Ireland, theteam@customersupport.care I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: [list the items] Ordered on [date] / received on [date] Order number: [number] Name: [your name] Address: [your address] Date: [date] How to start a return Email theteam@customersupport.care with your order number and a short note about what you would like to do. Customer support is available 24/7 by email, and we do our very best to respond within 24 hours. Start the return process If something goes wrong If you are unhappy with how we have handled a return, see our complaints handling policy . The Competition and Consumer Protection Commission gives free information about your consumer rights at ccpc.ie . Nothing on this page limits your rights under the Consumer Rights Act 2022.",
    "url": "https://flyscreendoor.irish/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Screen Door Company collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Who we are This website is operated by Caruso Consulting Co Ltd, trading as Screen Door Company (\"we\", \"us\" or \"our\"). We decide how your personal data is used, which makes us its controller under the EU General Data Protection Regulation (GDPR). If you have any question about this policy or your data, email theteam@customersupport.care . What we collect Your name, delivery and billing address, email address, and phone number if you give one. What you ordered, when, and what you paid. Anything you write to us, including custom-size and wholesale enquiries and photographs you send, so we can answer and refer back to it. How the website is used, through the Google tag, as described in our cookie policy . We never receive or store your card details. Card payments are handled by Stripe and PayPal on their own systems, and we see only whether the payment succeeded. Why we use it, and our legal basis To take your order, pack it, deliver it and support it afterwards. We need this to carry out our contract with you. To answer your questions and prepare quotes, because you asked us to. To keep the business records the law requires. This is a legal obligation. To prevent fraud and keep the website secure. This is in our legitimate interests. To understand how the website is used and measure our advertising, with analytics and advertising cookies only where you have agreed to them. Who we share it with Only the parties we need to complete and support your order and run the website: our payment providers (Stripe and PayPal), the warehouse and courier that pack and deliver your order, the service that sends our order emails, Google (analytics and advertising measurement), the chat assistant on our pages, our enquiry and feedback form system, and the parcel tracking service on the order tracking page. We do not sell your personal data. Data outside the European Economic Area Our business is based in Thailand, and some of the providers we use store or process data in other countries, including the United States. This means your data may be handled outside the European Economic Area. If you would like details of these transfers, email us. Marketing email We send marketing email only if you have agreed to receive it, and every message includes a way to unsubscribe. Order confirmations and delivery updates are not marketing and are sent to every customer. How long we keep it Order records are kept for as long as business record-keeping requires. Messages are kept while they are useful and then deleted. Your rights Under the GDPR and the Data Protection Acts 1988 to 2018, you can ask us: for a copy of the personal data we hold about you; to correct it if it is wrong; to delete it, where we no longer need to keep it; to limit how we use it, or to stop using it for a purpose you object to; for a copy in a format you can take to another business. Where we rely on your consent, you can withdraw it at any time. Email theteam@customersupport.care and we will respond within one month, which is the time the GDPR allows. If you are not satisfied with how we have handled your data, you can complain to the Data Protection Commission, Ireland's data protection regulator, at dataprotection.ie . Security The website and checkout run over encrypted connections, and access to order records is limited to the people who need it. No method of sending information over the internet is completely secure, but we take reasonable steps to protect yours. Children This store is intended for adults. We do not knowingly collect personal data from children. Changes to this policy If this policy changes, the date at the top of the page changes with it. Contact us Screen Door Company, a division of Caruso Consulting Co Ltd Ireland administration: N Wall Quay, North Dock, Dublin, Ireland Corporate address: Suite 6, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Email: theteam@customersupport.care",
    "url": "https://flyscreendoor.irish/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Screen Door Company.",
    "content": "Terms & Conditions Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. These Terms & Conditions apply when you use flyscreendoor.irish and when you buy from Screen Door Company , a division of Caruso Consulting Co Ltd (\"we\", \"us\" or \"our\"). By using the site, or by placing an order, you agree to them. Who you are buying from Screen Door Company is a division of Caruso Consulting Co Ltd. We sell online only and have no physical shop or showroom. Our administration address is not a returns address. Our contact details are at the bottom of this page. Using this website You may use this site to shop with us for your own personal use. When you use it, you agree that you will not use it in any way that breaks the law, send or upload anything harmful or defamatory, try to get into our systems without permission, or copy and reuse the site or its content without our written permission. Products & availability We take care to describe our products accurately, including sizes. Product photos are for illustration, and slight differences in colour and finish can occur. Measure your doorway before choosing a size. If we happen to be out of stock of an item you have ordered, we will tell you, and you can choose a different model, wait for new stock to become available, or have a full refund. Prices & discounts All prices are in euro. The total shown at checkout, made up of the item prices and any delivery charge, is what we charge you. If we find an error in the price of an order you have placed, we will contact you before we dispatch it and ask whether you want to go ahead at the correct price. Discount codes take money off the goods only, never off delivery. The valued-customer code gives 15% off the items in your cart. Free delivery is based on your goods total after any discount. Ordering & delivery Your order is an offer. Placing an order is an offer to buy. The contract is made when we dispatch your order. Handling. We endeavour to pack and post your order within 24 to 48 hours. Your details. Please give us a correct delivery address, email address and phone number. We are not responsible for delays or failed deliveries caused by wrong details. Orders we cannot accept. We may refuse or cancel an order, for example when an item is unavailable or when we suspect fraud. If we cancel an order you have paid for, we refund you in full. Delivery costs, times and tracking are on our Shipping & Delivery page. Returns, refunds and cancellations, including your 15 days from delivery to change your mind, are on our Refunds & Returns page. Both pages form part of these terms. Payment & security You pay in full at checkout, by card through Stripe Checkout or by PayPal. Your card details go straight to Stripe or PayPal. We never receive or store them. Your consumer rights Nothing in these terms limits your rights under the Consumer Rights Act 2022, or any other consumer protection that cannot be set aside by agreement. If anything in these terms conflicts with such a right, the right wins. Website information The information on this website is provided in good faith. We make no promise that it is complete or free of errors at all times, and we are not responsible for errors in, or omissions from, it. See our Disclaimer . Limitation of liability To the extent the law allows, our total liability arising from an order is limited to the amount you paid for the goods in that order, and we are not liable for indirect or consequential losses. Nothing in these terms excludes or limits any liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence, for fraud, and your rights under the Consumer Rights Act 2022. More detail is on our Limited Liability Indemnity page, which also forms part of these terms. Links to other websites This website may include links to other websites that we do not control. We are not responsible for the accuracy of information on those sites. Copyright Screen Door Company owns the copyright in the contents of this website, or uses it under licence. No part of this website may be reproduced without our permission. Governing law These terms are governed by the law of Ireland, and the Irish courts can hear disputes about them. You can also bring a claim through the Small Claims procedure of the District Court. This does not take away any protection you have as a consumer that cannot be set aside by agreement. Changes to these terms We may change these terms at any time. The version on this page when you place an order is the version that applies to that order. Contact us Screen Door Company, a division of Caruso Consulting Co Ltd Ireland administration: N Wall Quay, North Dock, Dublin, Ireland Corporate address: Suite 6, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Email: theteam@customersupport.care International call centre: +66 (0) 98 391 3877",
    "url": "https://flyscreendoor.irish/terms-and-conditions/"
  }
}